Raul A. Chavez
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    (m) 214-701-1836

    New York, NY

    raul@chavez.com

    http://raul.chavez.com

     

    Background Summary

    CRM Consultant with extensive experience in Design, Development, Deployment, Training and Support of CRM Solutions. Extensive Product knowledge of Infor CRM (formerly known as SalesLogix), MS Dynamics CRM and Salesforce.com.

    Related areas of expertise are:

    ·     BI solutions utilizing Power Bi, QlikView, Crystal Reports, SQL Reporting Services and Visual Analyzer.

    ·     Database Design, Development, Implementation, Maintenance and Tuning. Experience with Large Databases.

    ·     Data Migration and Integration utilizing tools such as SSIS, DTS, Scribe, Dataloader.IO, Inaport, Starfish ETL, Data Junction and Custom Developed Tools and Scripts.

    ·     KnowlegeSync: Installation, configuration and Creation of Queries and Events.

    ·     Developing Windows and Web applications utilizing C#, Visual Basic.Net, C++, Visual Basic.

    ·     Heroku, node.js, React, Kafka, Spring Bot

    ·     Dojo, JQuery, ExtJS, ASP.Net, ASP, HTML, XHTML, DHTML, CSS, VB Scripting, Java Scripting, XML, XSLT, AJAX, SOAP, Web Services

    ·     Network and Server configuration.

    ·     Marketing Services Integration (EmPulse). Installation and Configuration of SLX EmPulse module. Configuring EmPulse Users. Building Campaign and generating Reports from received responses.

     

    Experience

    CRM BI

    since 2006

     

    Senior Consultant, Stony Point, NY.

    ·     Develop Deploy, Maintain upgrade and Support CRM systems for several clients utilizing Infor CRM (formerly known as SalesLogix) Windows and Web client and MS Dynamics CRM.

    ·     LAN to Web Conversions.

    ·     Reporting and BI using QlikView.

    ·     Major Projects timeline:

    Ø  The Hartford (March 2011 to September 2011)

    Ø  Lincoln Financial Advisors (September 2010 to January 2010)

    Ø  MFS (March 2010 to September 2010)

    Ø  Guardian Industries  (July 2009 to October 2009)

    Ø  Lincoln Financial Advisors (July 2007 to July 2009)

    Ø  Times Inc (November 2006 to July 2007)

    ·     Clients include: Lincoln Financial Advisors, On Center Software, Times Inc., Endeavor Commerce, Maquet Inc., ACIPCO, Guardian Industries, ABC Technologies, Nikon Kohen America, Freedom Marketing Corporation, Filtersense, Sentinel Group, ABC Technologies, MFS

     

     

    Ascendix Technologies

    2001 – 2006

     

    Senior Solutions Architect

    ·     Develop Deploy, Maintain upgrade and Support CRM systems for several clients utilizing SAGE SalesLogix (formerly known as SalesLogix) Windows and Web client and MS Dynamics CRM.

    ·     Lead development team(s).

    ·     Major Projects timeline:

    Ø  Lincoln Financial Advisors (Oct 2004 to Oct 2006)

    Ø  ESS (2004)

    Ø  Frito Lay (2004)

    Ø  ACIPCO (2001)

    Ø  I participated on several other projects with different durations and timelines that I cannot easily reflect here.

    ·     Clients included Lincoln Financial Advisors, WR Grace, Equipment Services and Support, Frito Lay, Compeware, Southwest Solutions, WR Starkey, Southern Bleachers, CS Advance, ACIPCO and AZZ among many others.

     

     

     

    Pivotal Corporation

    2000 – 2001

     

    Master Application Analyst

    ·     Develop Deploy, Maintain upgrade and Support CRM systems for several clients utilizing Infor CRM (formerly known as SalesLogix) Windows and Web client and Pivotal.

    ·     Lead and mentored development team.

    ·     Clients included Idea Integration, MTV and Taco Bell.

     

     

     

    Software Spectrum

    1998 – 2000

     

    Senior System Developer

    ·     Develop Deploy, Maintain upgrade and Support CRM systems for several clients utilizing Infor CRM (formerly known as SalesLogix) and Pivotal.

    ·     Lead and mentored development team.

    ·     Clients included Flight Safety, American Truck Source, Bluegreen Corporation and American General Life (AGL) among others.

     

     

     

    Tech Lead – NT Server IP RAS (Microsoft NT Support Team)

    ·     Provided Escalation support for Windows NT Networking.

    ·     Lead, trained and mentored support team.

     

     

    Certifications

    2022 - Microsoft Certified Power Platform Solutions Architect

    2022 - Microsoft Certified Dynamics 365 Sales Functional Consultant

    2022 - Microsoft Certified Power Platform Functional Consultant

    2018 - Creatio (formerly bpm'online) Advance Developer

    2017 - Birst - Admin Essentials

    2017 - Birst - Modeling Essentials

    2014 - Infor CRM (formerly known as SalesLogix) Cloud Implementer (8.x)

    2013 - Infor CRM (formerly known as SalesLogix) Web Development Consultant (8.x)

    2013 - Infor CRM (formerly known as SalesLogix) Implementation Consultant (8.x)

    2009 - SalesLogix Certified Web Developer (7.5)

    2008 - SalesLogix Certified Web Developer (7.2)

    2008 - SalesLogix Certified Web Engineer (7.2)

    2007 - MBS Certified Master–Applications for MS Dynamics CRM

    2007 - MBS Certified Master–Developer for MS Dynamics CRM

    2007 - MBS Certified Master–Installation & Conf. for MS Dynamics CRM

    2005 - Microsoft Certified Solution Developer

    2004 - Microsoft Certified Application Developer

    2004 - Microsoft Certified Database Administrator

    2001 - Pivotal Certified Customizer

    2000 - SalesLogix Certified Engineer

    2000 - Saleslogix Certified Developer

    2000 - Microsoft Certified System Engineer + Internet

     

    Education

    Computer Science, Miami Date Community College, Miami, FL. (1995 to 1997)

    Economics (2nd year), Universidad Catolica de Guayaquil, Guayaquil, Ecuador (1993 to 1994)

     

     

     

     

    Personal

    ·     Married, two children.

     

     

    ·     Bilingual (English and Spanish).