Raul A. Chavez

my Pic

(m) 214-701-1836

New York, NY

raul@chavez.com

http://raul.chavez.com

 

Background Summary

CRM Consultant with extensive experience in Design, Development, Deployment, Training and Support of CRM Solutions. Extensive Product knowledge of Infor CRM (formerly known as SalesLogix), MS Dynamics CRM and Salesforce.com.

Related areas of expertise are:

·     BI solutions utilizing QlikView, Crystal Reports, SQL Reporting Services and Visual Analyzer.

·     Database Design, Development, Implementation, Maintenance and Tuning. Experience with Large Databases.

·     Data Migration and Integration utilizing tools such as SSIS, DTS, Scribe, Dataloader.IO, Inaport, Starfish ETL, Data Junction and Custom Developed Tools and Scripts.

·     KnowlegeSync: Installation, configuration and Creation of Queries and Events.

·     Developing Windows and Web applications utilizing C#, Visual Basic.Net, C++, Visual Basic.

·     Dojo, JQuery, ExtJS, ASP.Net, ASP, HTML, XHTML, DHTML, CSS, VB Scripting, Java Scripting, XML, XSLT, AJAX, SOAP, Web Services

·     Network and Server configuration.

·     Marketing Services Integration (EmPulse). Installation and Configuration of SLX EmPulse module. Configuring EmPulse Users. Building Campaign and generating Reports from received responses.

 

Experience

CRM BI

since 2006

 

Senior Consultant, Guttenberg, NJ.

·     Develop Deploy, Maintain upgrade and Support CRM systems for several clients utilizing Infor CRM (formerly known as SalesLogix) Windows and Web client and MS Dynamics CRM.

·     LAN to Web Conversions.

·     Reporting and BI using QlikView.

·     Major Projects timeline:

Ø  The Hartford (March 2011 to September 2011)

Ø  Lincoln Financial Advisors (September 2010 to January 2010)

Ø  MFS (March 2010 to September 2010)

Ø  Guardian Industries  (July 2009 to October 2009)

Ø  Lincoln Financial Advisors (July 2007 to July 2009)

Ø  Times Inc (November 2006 to July 2007)

·     Clients include: Lincoln Financial Advisors, On Center Software, Times Inc., Endeavor Commerce, Maquet Inc., ACIPCO, Guardian Industries, ABC Technologies, Nikon Kohen America, Freedom Marketing Corporation, Filtersense, Sentinel Group, ABC Technologies, MFS

 

 


Ascendix Technologies

2001 – 2006

 

Senior Solutions Architect

·     Develop Deploy, Maintain upgrade and Support CRM systems for several clients utilizing SAGE SalesLogix (formerly known as SalesLogix) Windows and Web client and MS Dynamics CRM.

·     Lead development team(s).

·     Major Projects timeline:

Ø  Lincoln Financial Advisors (Oct 2004 to Oct 2006)

Ø  ESS (2004)

Ø  Frito Lay (2004)

Ø  ACIPCO (2001)

Ø  I participated on several other projects with different durations and timelines that I cannot easily reflect here.

·     Clients included Lincoln Financial Advisors, WR Grace, Equipment Services and Support, Frito Lay, Compeware, Southwest Solutions, WR Starkey, Southern Bleachers, CS Advance, ACIPCO and AZZ among many others.

 

 

 

Pivotal Corporation

2000 – 2001

 

Master Application Analyst

·     Develop Deploy, Maintain upgrade and Support CRM systems for several clients utilizing Infor CRM (formerly known as SalesLogix) Windows and Web client and Pivotal.

·     Lead and mentored development team.

·     Clients included Idea Integration, MTV and Taco Bell.

 

 

 

Software Spectrum

1998 – 2000

 

Senior System Developer

·     Develop Deploy, Maintain upgrade and Support CRM systems for several clients utilizing Infor CRM (formerly known as SalesLogix) and Pivotal.

·     Lead and mentored development team.

·     Clients included Flight Safety, American Truck Source, Bluegreen Corporation and American General Life (AGL) among others.

 

 

 

Tech Lead – NT Server IP RAS (Microsoft NT Support Team)

·     Provided Escalation support for Windows NT Networking.

·     Lead, trained and mentored support team.

 

 

Certifications

 

Infor CRM Partner (formerly known as SalesLogix)

 

Infor CRM (formerly known as SalesLogix) Certified

since 2000

 

 

2014 - Infor CRM (formerly known as SalesLogix) Cloud Implementer (8.x)

2013 - Infor CRM (formerly known as SalesLogix) Web Development Consultant (8.x)

2013 - Infor CRM (formerly known as SalesLogix) Implementation Consultant (8.x)

2009 - SalesLogix Certified Web Developer (7.5)

2008 - SalesLogix Certified Web Developer (7.2)

2008 - SalesLogix Certified Web Engineer (7.2)

2007 - MBS Certified Master–Applications for MS Dynamics CRM

2007 - MBS Certified Master–Developer for MS Dynamics CRM

2007 - MBS Certified Master–Installation & Conf. for MS Dynamics CRM

2005 - Microsoft Certified Solution Developer

2004 - Microsoft Certified Application Developer

2004 - Microsoft Certified Database Administrator

2001 - Pivotal Certified Customizer

2000 - SalesLogix Certified Engineer

2000 - Saleslogix Certified Developer

2000 - Microsoft Certified System Engineer + Internet

 

Education

Computer Science, FIU, Miami, FL. (1997 to 1998)

Computer Science, Miami Date Community College, Miami, FL. (1995 to 1997)

Economics (2nd year), Universidad Catolica de Guayaquil, Guayaquil, Ecuador (1993 to 1994)

 

 

 

 

Personal

·     Married, two children.

 

 

·     Bilingual (English and Spanish).